Center for Community Futures

P.O. Box 5309

Berkeley, CA 94705

Contact Us:
Jim Masters, Consultant (510) 459-7570

Matt Klapperich, Accounting Consultant (510) 339-3801

Allen Stansbury, Consultant in Public Policy Research Analysis (707) 540-5776
Teresa Wickstrom, Head Start Consultant (909) 790-0670

Now available from the Center for Community Futures:

Family Development and Case Management Training for Head Start Management based entirely on the new Parent, Family Community Engagement (PFCE) framework, and on the goals and Relationship Based Competencies (RBCs) listed in the appendix to ACF-IM-HS-12-05. We cover the RBCs for Supervisors using the latest in social work theory and practice.

The Center for Community Futures offers Wage and Benefits Comparability Study services for Head Start programs and Community Action Agencies.

A New 21st Century Model



You never change things by fighting the existing reality. To change

something build a new model that makes the existing model obsolete." -- R. Buckminster Fuller

What is being done now is not working If you want to solve today’s environmental, economic, and social problems you will need to build a new, entirely different problem solving model. This Workbook walks you through the whys, whats, and hows of making this happen.

The people who developed and refined this model did not set out to solve environmental, economic, and social problems. They set out to rebuild an inexcusably bad public housing authority, and they more than succeeded.

They rebuilt the housing authority in two years, then began to push toward levels of quality beyond excellent. The fourth level turned out to be an organization driven and shaped by Big Picture Thinking. The fifth was a transformed organization -- one that was solving community problems. The sixth was a transforming organization -- one that was helping neighborhood residents, other organizations, and businesses solve community problems.

Only after the fact did it become clear that what started out as a rebuilding effort reached the point of solving environmental, economic, and social problems because the people involved got increasingly better at performing eight tasks.

  1. Open all decisions to Big Picture Thinking.

  2. Open all decision making to innovators and change advocates.

  3. Get clear on why environmental, economic, and social problems are not being solved.

  4. Get clear on what it will take to solve environmental, economic, and social problems.

  5. Build a problem solving model that operates three levels of quality beyond excellent.

  6. Set out on a change and problem solving journey.

  7. Collect and share Success Stories.

  8. Get better.

There is nothing about these eight tasks that is obscure or complicated. With the help of this Workbook any group, organization, or community in any combination can use them successfully.

How to Solve Environmental, Economic, and Social Problems (.docx)


How to Solve Environmental, Economic, and Social Problems (PDF)


  • For Community Action Agencies:

  • CAA Salary and Benefits Survey Report

  • CAA Board Members Toolkit Developed for Cal/Neva on an OCS contract.

  • ROMA: Results Oriented Management and Accountability - ROMA: Results Oriented Management and Accountability workbook free download!

  • Monitoring for Change publication outlines some basic principles of monitoring, looks at the monitoring report from the perspective of the monitor and the monitoree, and identifies processes which should ensure that proper results are obtained from monitoring.

  • Strategic Planning Retreat for CAAs

  • Manuals Prepared for NACAA on OCS Contracts. The NACAA Manuals page also includes Disaster Relief publication.

  • CSBG. Access Reports from the CSBG National Reporting System 1982–1986. These are the earliest reports from the National Voluntary Reporting System (NVRS) and CSBG Information System (CSBG-IS). The CSBG page also includes information re: The OCS Project to Develop a 21st Century Model to End Poverty and National Conversation on Poverty and Economic Security (NCPES).

  • Eighteen Principles for Effective Leadership (free publication). This publication incites action by providing members of the board with the theoretical framework for running the agency. It includes sample policies divided into four areas of board responsibility. It introduces the technology of Policy Governance for nonprofit organizations as conceived and practiced by John Carver, Ph.D. This paper summarizes the salient principles which characterize excellence in governing an organization.

  • Opinion Papers by Jim Masters. Click on the link to access the Opinion Papers and Book Reviews by Jim Masters in Microsoft Word format.

  • OEO and CSA Instructions and Documents. OEO and CSA Instructions and Documents, 1964-1981 in PDF format, some in .doc/x